I called the FD and she offered to move me which I just paid $36 not to move! I asked if housekeeping could come by and clean instead but that was not an option. But it wasn’t until the morning when I was on the floor foam rolling that I noticed how truly filthy the room was! There were toenail clippings in several areas, there seemed to have been a dog that recently stayed in our room given the amount of dog hair in the carpet, the garbage appeared to have some type of dried liquid on the outside. The room was extremely dated, perhaps from the late 80s early 90s, no hot water in the shower in bathroom #1 and no hot water in bathroom #2 sink, furniture looked as if it came from a thrift store, the internet was unavailable to connect to during our stay on both of our phones, the TV is very small and old, dust was everywhere, the mattress however, was nice and firm. The front desk clerk reviewed all costs including a $75 incidental fee but never mentioned parking. I asked how I could avoid this and she told me to pay an additional $36.so I paid. In addition, the website never had a pop up advising the closure of both Harvey’s and Harrahs hot tubs and the CSR never mentioned it during our conversation even though I told her how much I was looking forward to sitting in the hot tub! Once we got to the front desk, the clerk advised me that I would have to check out after the first night and check into another room for my second night stay. Besides going over thoroughly all associated costs including taxes and resort fees, and asking if I’m “self” parking my car, the CSR never informed me of any fees for overnight parking. The CSR told me that Harrahs online isn’t set up for that type of reservation. First off, making the room reservations online took over 40 minutes! I ended up calling and speaking to a CSR who thankfully was able to handle booking my two night room reservation which was “difficult” because I had one comp room and the other night my teacher discount was supposed to be applied. The staff and owners are well aware that this poor old hotel is in need of major renovations at the least soft renovations for the rooms/hallways/lobby. The guests that have given any positive feedback either have significantly lower standards than myself or Harrahs has beautifully renovated rooms with outstanding customer service hidden from a large percentage of the guests. I’m actually surprised that this hotel has paying guests.

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